SEASONAL FLU VACCINATIONS
There are still a number of flu vaccinations available for those patients registered with us who are aged 65 or over (includes those who are 65 before 31 March 2012), patients of any age who are in an ‘at risk’ group, and pregnant women.
Please contact the Surgery to make an appointment with the Practice Nurse
Dr Ferguson & Partners - Patient’s Charter
Our aim is to provide our patients with the best quality care available.
Our charter is a statement of what you can expect from the practice and what we feel we can expect from you in return.
Your rights as our patient
You will be treated in a polite and respectful manner at all times by the doctors, nurses and other members of the practice team.
The surgery will be clean and comfortable as far as facilities permit. If you are a new patient you will be offered a health check when you register with the practice.
When necessary your doctor will refer you to a consultant appropriate to your condition.
You have the right to confidentiality at all times.
The doctors endeavour to see their patients on time, but, at least, within a minimum of thirty minutes of their appointment time. However, should there be an additional delay, you will be advised of the reason by the receptionists.
You can expect to be given an urgent appointment with a doctor – not necessarily your own registered GP - within one working day.
What we ask of you
Be punctual for appointments and remember an appointment is for one patient only
Should you need to cancel your appointment, to give as much notice as possible, BUT ALWAYS TO LET THE PRACTICE KNOW, so that we can fit in and help other patients.
Be patient if the doctor is running late
Treat doctors and practice staff with courtesy
To request help or advice, on non-urgent matters, to be made during surgery hours.
Not to request a home visit if you are fit to travel to the surgery. *
You should work with the practice to keep yourself as healthy as possible by following advice from the doctors and staff.
* Please note home visits are made at the Doctor's discretion
Comments
Any comments about the service provided should be in writing and placed in the comments box. These will be forward to the practice manager.
Zero Tolerance
If a patient is violent or abusive to the practice staff or any other person on the premises, they will be removed from the practice list.
Our next Patient Group Meeting will be held at the Surgery on Wednesday 18 January 2012 at 6pm 
