The Health Centre |
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Practice News and Notices
GILBERDYKE HEALTH CENTRE Sessions will be held at the Health Centre on the following Saturdays in October: 2 October 8.30 - 11.00am 9 October 8.30 – 11.00am 16 October 8.30 – 11.00am 23 October 8.30 – 11.00am There is no need to make an appointment, just turn up between the above times at the surgery, Flu vaccination are available to all those patients registered with us who are aged 65 or in an ‘at risk’ group. Car parking can be difficult so please do not all arrive at 8.30. There will be bookable appointments available during the week for those patients who can not attend on a Saturday morning, these will be available from the beginning of October. GILBERDYKE HEALTH CENTRE
NEWSLETTER
SUMMER 2010 Welcome to the summer edition of our Practice Newsletter. We hope it will provide you with interesting current health information and inform you of what is happening in the Practice August Bank Holiday The surgery will be closed from 18:00hrs on Friday 27 August 2010 and will re-open at 08:00hrs on Tuesday 31 August 2010. For emergencies phone: 0845 056 8060 Or phone NHS Direct: 0845 4647 Appointments Once again we are at the time of year when both patients and staff are taking their summer holidays. We endeavour to ensure that there is sufficient cover whilst our Doctors and Nurses are on their holidays, which means that you may be offered an appointment with a locum doctor if your regular GP is away. Failed Appointments We would like to improve the time you have to wait to book an appointment. This can only be achieved if we reduce the number of appointments where patients do not attend. We understand that some reasons for non-attendance are beyond patients’ circumstances. In the month of June this year a total of 24 hours worth of appointments were wasted because 104 patients failed to attend or did not cancel beforehand. The following procedures are to be implemented to try and reduce the number of wasted appointments: Ø Advance booking of appointments will be limited to one month Ø Patients who fail to attend on a regular basis may be asked to come in to the Surgery to discuss the reasons why, in an attempt to identify any issues which prevent them from keeping their appointments Ø Patients with appointments of 20 minutes or more will be reminded about their appointment the day before We are sure that you will understand that we have to address this problem, as we cannot maintain the high standards of service we provide if valuable doctors and nurses time is wasted. Please let us know if you are unable to attend an appointment so that it can be offered to another patient. If you book an appointment in advance but then book an earlier appointment, please remember to cancel the first one with the receptionist. Updating your contact information It is important that you inform us of any changes to your details, such as a change of name, address or telephone number. We may need to contact you urgently and will be unable to do so if we do not have the correct information. You may also wish to provide us with the name of a relative or friend who could be contacted in an emergency. Completion of forms Please allow adequate time for GPs to complete forms such as insurance claim forms. These will not be regarded as a priority, but the GPs will aim to complete them as soon as is practicable. Stop smoking clinics The Stop Smoking Clinics are held at the Surgery on a Monday between 4.00pm and 6.30pm. You can book an appointment through the reception staff, or you can contact the Hull & East Riding Stop Smoking Service on 01482 617871. Patient Participation Group We are seeking volunteers to join a working group at the Practice. Meetings will be held monthly, their aim being to look at ways of improving our appointments systems and access to care. If you are interested in joining please contact Sarah Gray, Practice Manager. Practice Entrance We have completed the work on improving the paved area at the entrance to the practice. The area has been increased to allow easier wheelchair access and we have provided some cycle racks. A message from the Midwife If you discover you are pregnant you should contact the midwives before the end of your 12th week. You can contact a midwife directly by: Email – Direct.access@hey.nhs.uk Text message to 07825 280222 Telephone 01482 605304 You should leave your name and contact number stating the best time to contact you. You can of course still see a GP if you need to. Acknowledgements Thank you for your donations to our equipment fund. Donations received ‘In memory’ of: Mr Kenneth Wilson If you have any queries regarding the practice please call us on 01430 440225 IMPORTANT PATIENT NOTICE
We would like to improve the time you have to wait to book an appointment, however, this can only be achieved if we reduce the amount of appointments where patients do not attend. We understand some reasons are beyond patients circumstances. Last months 24 hours worth of appointment were lost because patients failed to attend for their appointments or did not cancel beforehand. The following procedures are to be implemented to try and reduce the number of wasted appointments: § We will only be taking advance bookings for 1 month in advance. § Patients who fail to attend on a regular basis may be asked to come in to the Surgery to discuss the reasons why, in an attempt to identify any issues which prevent them from keeping their appointment. § Appointments for 20 minutes or more will be reminded about their appointment the day before. I am sure that you will understand that we have to address this problem, as we cannot maintain the high standards of service we provide if valuable doctors and nurses time is wasted. We would be grateful if you could please let us know if you are unable to attend so we can offer the appointment to another patient. Many Thanks Sarah Gray, Practice Manager
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