NOTICE BOARD ITEMS
Practice Newsletter (includes easter opening times)
Booking appointments online - new service
Online Services Training available for Patients
Access to Patient Information (how your information is used)
GILBERDYKE HEALTH CENTRE - NEWSLETTER
Easter Opening Times
Thursday 17 April 2014 Close at 6.30pm
Friday 18 April 2014 Closed
Saturday 19 April 2014 Closed
Sunday 20 April 2014 Closed
Monday 21 April 2014 Closed
Tuesday 22 April 2014 Open at 8.00 am (Normal surgery hours resume)
We are pleased to announce that Dr Hisham Nobeebaccus is now a full-time partner at the practice.
New service for patients attending clinics for long term conditions
To improve our service we are changing the way we manage many long term conditions at the practice.
This will streamline your appointments with the nurses and ensure we have the necessary information available when you attend for your review.
As a result, two appointments will incorporate:
- A pre-visit review when a member, or members, of the nursing team will carry out any tests needed.
- A review of your medication by a pharmacist with the benefit of any test results and information.
- A review of your results and medication by the appropriate doctor
- A further appointment with the nurse to discuss and go through your test results, any recommendations and agree on a plan going forward.
This service will be to include all patients with 2 or more of the following conditions
- Heart conditions
- Chest conditions
- High Blood Pressure
We hope you will find the service of benefit and we feel confident it will allow us to improve the care we can offer.
We value any feedback you are able to give us now the service is underway.
NHS Bogus Calls
It has come to our attention that some patients have received calls from someone purporting to be from the National Health Service and they ask for your medical /medication details. Please do not give out this information unless you can verify who the caller is.
Stop Smoking Clinic
A stop smoking clinic runs at the surgery every Monday from 4 to 6.30pm. If you would like to try and quit with help and the chance of using free Nicotine Replacement Therapy – like patches or lozenges – please ask at reception for an appointment. You are 4 times more likely to quit with the help from the Stop Smoking Service.
Hull and East Riding Stop Smoking Service – Freephone 0800 9155959
Would you like to access our online services?
· We currently provide a repeat prescription ordering service online and we aim to make more services available this year.
· We will be hold sessions here at the surgery for those patients who wish to learn how to access our service online.
· If you would like to attend a session please give your name and a contact number to a member of staff and will contact you.
Any unopened and in date medications returned to the practice are forwarded to one of the InterCare Support Centres.
At Christmas we received the following letter which you may find of interest from Malawi:
“I would like to express my heart felt thanks for the medicines received. The drugs came in at the right time and season when we were pretty desperate and also with the Nzamal Health Centre being in so remote area, most of the services are charitable as people cannot afford to pay the bills. Once again I thank you greatly and I request you to continue this assistance and support. Best wish and greetings from Malawi to you all, Sr Juliana KunKeani”
More recently we have received a letter of appreciation from the Maddona Maternity Clinic in Ghana.
Patient Group – Update from Mr David Crimlis, Vice Chair
The Annual General Meeting was held on 27 January 2014 to review the activities completed in 2013 and recommend an action plan for 2014.
During 2013 the listed achievements were:
- Gilberdyke PPG becomes corporate member or the National Association for Patient Participation (NAPP)
- Patient representative attended the ‘Goole Going Forward’ events which are concerned with the future of Goole Hospital and increasing new facilities within the area.
- Patient surveys have been completed, results and action plan proposed for various items highlighted by the survey (copies are available on the practice website)
- New PPG information leaflets produced
- The major task and expenditure was fitting new automatic doors to the entrance to improve disabled access
- Recruitment of new members
The ‘Electronic Noticeboard’ has proved successful in recruiting a couple of new members.
The main objectives agreed to be implemented in the near future are:
· Computer training in the use of ‘electronic computer systems’ introduced by the practice. This will be delivered by PPG volunteer trainers.
· A small survey conducted by PPG members regarding appointment waiting times following a couple of comments made on the survey forms in October 2013.
If you have any suggestions or observations regarding the practice which you would like the group to pursue please let us know.
Patient Benefit Fund
Thank you to all our donations received, this included sales of the books in the waiting room.
The Patient Group has agreed to purchase some scales from our benefit fund. The scales are located in the waiting room, an area is to be sectioned off so you can monitor your weight and information will be available on health lifestyles etc.
We will continue to update you of any forthcoming changes.
If you have any queries regarding the practice please call us on 01430 440225
BOOKING APPOINTMENTS ONLINE - NEW SERVICE
For anyone not already registered please call in to the Surgery to request a username and password. You will need some form of identification such as a driving license or passport, or alternatively, if you are well known to the staff, they can vouch for you.
WOULD YOU LIKE TO ACCESS OUR ONLINE SERVICES?
WE CURRENTLY PROVIDE A REPEAT PRESCRIPTION ORDERING SERVICE AND THE BOOKING OF SOME GP APPOINTMENTS ONLINE TO MAKE MORE SERVICES AVAILABLE THIS YEAR
WE WILL BE HOLDING SESSIONS HERE AT THE SURGERY FOR THOSE PATIENTS WHO WISH TO LEARN HOW TO ACCESS OUR SERVICES ONLINE
IF YOU WOULD LIKE TO ATTEND A SESSION PLEASE GIVE YOUR NAME AND A CONTACT NUMBER TO A MEMBER OF STAFF AND WE WILL CONTACT YOU
Gilberdyke Health Centre
Access to Patient Information
We store all our patients’ medical records on our practice computer system (SystmOne). The NHS is committed to developing electronic patient records (EPRs) so health information can be shared between the clinicians responsible for your care.
We are responsible for the accuracy and safe-keeping of your medical record. You can help us to keep it accurate by informing us of any change to your name, address or telephone number and by ensuring that we have full details of your medical history.
If you change practice we will send back your medical record to ERYCCG, to be forwarded on to your new GP. However, entries into your EPR made whilst you were registered with us will remain in our computer archives.
You have the right to keep your personal health information confidential between you and your doctor. This applies to everyone over the age of 16 years and in certain cases to those under 16 years. The law does impose a few exceptions to this rule but apart from these, mentioned below, you have a right to know who has access to your medical record.
We have to respect a balance between your privacy and good practice. We will normally share information with other health professionals involved in your health care unless you ask us not to do so. These people work for a variety of organisations such as NHS Trusts, CCGs, social services or private hospitals. Our nursing team have access to medical records. They are governed by the same professional codes of confidentiality as the GPs and will not disclose health information without your consent.
Administration staff also deal with medical records. They notify ERYCCG of registration details, scan hospital letters and input data into EPRs and file information which cannot be scanned into manual records.
When Do We Disclose Information?
We are required by law to notify the government of various diseases, for public health reasons. Law courts can also require that GPs disclose information to them (non-cooperation on the part of GPs can be severely punished).
A patient’s written consent is always required before any information is given to solicitors or life assurance companies. When completing an insurance report a GP must disclose all relevant medical conditions. You can ask to see the report before it is sent back to the company but if you instruct us not to make a full disclosure we have to inform the insurance company of your instructions. Limited information is shared with ERYCCG to organise national breast and cervical screening programmes.
Local authority and government agencies such as social services or the Benefits Agency may require medical reports. These do not have to include your written consent but we will assume that you wish us to complete these reports in your best interests. Failure to co-operate with these agencies can lead to loss of benefits or other support.
We are required by law to allow you access to your computer and written medical records. Requests need to be made in writing and we are allowed to charge a fee to cover our administration and any photocopying.
We have a duty to keep your medical records up to date. A patient is allowed to correct any errors of fact that may have crept into their medical records over the years.
To protect your privacy and confidentiality, we will not normally disclose any medical information over the telephone unless we are sure we are talking to you. This means that we will not disclose information to family, friends or colleagues about any medical matters unless we know we have your agreement to do so.
Access To Your Medical Records
You have a right of access to your health records. The Data Protection Act 1998 gives you the right to access information held on computer and in certain manual records. Please ask reception staff for a leaflet giving guidance on how to access your medical records.
Freedom Of Information - Publication Scheme
The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available.
IMPORTANT - REGARDING SHARING OF PATIENT INFORMATION
The way information is shared between healthcare organisations has is changing. Please read the following information and leaflets provided.
Once you have read this information if you wish to opt-out of any aspect of data sharing please request an opt out form from the reception staff.
SUMMARY CARE RECORD
Your Summary Care Record allows information to be accessible electronically by NHS Healthcare staff caring for you regarding your current medications, any bad reactions to medications and allergies.
If you opt not to have a summary care record, this means NHS healthcare staff caring for you may not be aware of your current medications, any bad reactions to medicines you have had and any allergies you suffer from, in order to treat you safely in an emergency. Should they require this information either in an emergency or as part of your care, this information can be requested by them from the GP Practice and be provided by letter, fax or phone during practice opening hours.
If you have any questions, or if you want to discuss your choices, please:
Phone the summary care record information line on 0300 123 3020
Contact your local Patient Advice and Liaison Service (PALS); or
Contact your GP Practice
HEALTH AND SOCIAL CARE INFORMATION CENTRE (HSCIC)
Please read the leaflet ‘How information about you helps us to provide better care’
This provides information regarding the Health and Social Care Information Centre (HSCIC) and how it collects and uses patient data.
The practice would like to thank the various advertisers who have helped to produce this Website. However, it must be pointed out that the accuracy of any statements cannot be warranted, nor any products or services advertised, be guaranteed or endorsed.